Much of the internet runs on volunteer labor performed by people who are often unnoticed, such as online community moderators. When these people are recognized, it’s usually because they’ve become a target of harassment, are involved in a flamewar, or are accused of abusing their power.
Moderators make message boards, Reddit, Facebook groups, email listservs, and many other online communities function, and yet not a whole lot of time has been spent by mainstream academics understanding good internet moderation, or the psyche of a moderator. Kat Lo, a PhD student at the University of California Irvine, is bridging that gap by researching online communities at a time when most major platforms are trying reckon with widespread harassment.
Read the full story at Motherboard.